Customer Relationship Executive
Job Description:
Job Description:
- Responsible for proper counter display of jewellery.
- Responsible for supervising activities of counter sales.
- Sells products by establishing contacts by developing relationships with the prospects and recommending solutions.
- Maintaining quality service by enforcing organization standards.
- Contribute to team efforts by accomplishing the counter targets as set by the organization.
- Achieve the showroom sales and operating expenses targets while maintaining focus on quality of customer service in showrooms.
- Coordinate with merchandizing team to ensure the supply of merchandise to showroom as per the demand.
- Deliver showroom sales and operating expenses targets on a daily, weekly, monthly, quarterly and annual basis.
- Responsible for high level of customer service and customer delight.
- Responsible for creating right shopping ambience in the showrooms.
- Adhere to reverse logistics (for old gold) guidelines as per the defined SOPs.
- Support in execution of any activities aimed at increasing sales.
- Execute processes to minimize losses due to shop lifting or pilferage.
- Ensure adherence to the showrooms standard operating procedures to drive efficiency and utilize communication channels to provide upward feedback from time to time .
- Follow all showroom operations SOPs and work towards continuous improvement of the same.
- Responsible for all point of sales activities in the showroom which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling old gold and after sales service, gathering consumer data for feedback.
- Responsible for inventory management process in the showroom.
- Shall adhere to the standards established in terms of grooming, attendance and punctuality.
- Maintaining professional and technical knowledge of products by attending product trainings and workshops.
- Act as a mentor and guide for counter sales executives.
Key Skills :
Company Profile
TBZ – The Original is a brand that is coveted for its promise of innovative designs, exemplary quality of workmanship and trust that spans over 158 years. Our brand has been synonymous with jewellery for weddings, celebrations and festive occasions as well for everyday wear for young India that has electric taste and seeks jewellery that is aspirational. Our enduring collection of aesthetically designed pieces epitomises the spirit of femininity, elegance and grace.
Every jewellery piece comes with a buyback guarantee. We were the first in India to promote the concept of lightweight precious jewellery, offer lifetime buyback on gold and diamond jewellery, provide certified solitaire diamonds and introduce 100% BIS hallmarked 22 karat gold jewellery. Our pioneering focus is also reflected in the overall professional working environment in our Company and is visible in the high standards of corporate, transparency in reporting and ethical business practices we adopt.
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- Interested candidates are requested to apply for this job.
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