PG Integration Manager

Technical Background preferred (B.Sc IT/ B.Tech etc)
 Leadership skills along with superb strategic & researchoriented approach.
 Strong knowledge in RESTful web services.
 Basic knowledge of Ticket management Systems, SLA's, etc.

·         Lead merchants through QA and integration of payment gateway, API's & other payment stacks

·          Suggesting/correcting merchant payment flow based on API's and payment stacks available

·          Provide support to merchants and internal teams on product/integration issues

·          Work closely with projects on merchantspecific initiatives that involve integration development

·          Analysing merchant transaction data to debug issues with payment flow

·          Responsible for making process notes, integration/ interface documents; and communicating them to clients/ internal operations team members.

·          Work cross functionally with both clientfacing and engineering teams

·          Suggest fixes to complex issues by doing a thorough analysis of the root cause and impact of the defect

·          Troubleshoot issues raised during integration

·          Coordinate with Application Development Team to resolve issues on the production

·          Understanding every feature of the application very clearly and passing the knowledge to the customer

·          Liaising with technology team/ vendor management to implement the solutions; implement additional enhancements to the platform.

·          Create documentation for future reference, training and support purposes

·          Seamless on boarding of merchants, improve engagement and work on products to grow the retention rates of our active merchant base.

·          Escalating issues that are open and not resolved within the predefined timeframe.

·          Understanding of electronic payment processing/ collection methods, including Electronic Clearing Service (ECS), online payment, Credit Card Processing, Banking & Finance.

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Development/Tech Support/production support experience preferred

·          Effective communication skills. Ability to communicate clearly, secure positive outcomes and break down complex topics

·          Efficiently do multitasking where the job holder will have to handle multiple customer requests from various sources

·          Ability to troubleshoot issues and able to handle different types of customer inquiries