Head of Operation
Job Description:
Core Responsibilities
- Strategic Fleet & Last-Mile Management: Direct nationwide/regional operational strategies focusing on last-mile logistics across high-growth verticals (e.g., Q-commerce, food delivery, e-commerce, pharmacy).
- Scale & Expansion Execution: Spearhead rapid network expansions, franchise rollouts, and launch operations into new cities or international markets using structured operational playbooks.
- P&L & Efficiency Optimization: Hold full accountability for country/regional operational P&L. Drive initiatives to optimize fleet cross-utilization, manage margins (CM1), and reduce operational and delivery turnaround times.
- Process Automation & Innovation: Lead tech-driven improvements, app/route optimizations, and the integration of Conversational AI or automation tools to streamline tasks and decrease overhead costs.
- Team Leadership & Capacity Building: Recruit, mentor, and manage large multi-department operations, logistics, business intelligence, and ground-execution teams. Build decentralized, efficient onboarding systems for gig or partner fleets.
- Vendor & Client Management: Cultivate and manage strategic partnerships with high-profile enterprise clients, brands, and key suppliers to guarantee strict SLA alignment.
Required Experience & Qualifications
- Experience: 8+ years of robust operations and logistics management experience, preferably in high-growth start-ups, hyper-local logistics, or major e-commerce environments.
- Leadership Track Record: Proven experience leading national or regional operations (South Asia/multi-country exposure is a massive plus) with a history of stepping up from manager-level to director-level execution.
- Analytical Skills: Strong data-driven decision-making capabilities, including market benchmarking, pricing strategy, and KPI tracking.
Key Skills :
Company Profile
--- (previously WeFast) a Global --- service that enables intracity same-day --- via any route, any transport, any weight or size. We revolutionize instant same-day --- service! Our --- service specializes on for B2C, B2B segment of e-commerce as well as intended for classic industries. Uber-type model of our platform allows couriers to get orders via a mobile app and senders can book a courier through our website or app from their smartphone or laptop. Service is designed to find the highest-rated courier who is closest to the sender. Our platform connects the customer and the --- partner. Our customers receive a first-class service, while the --- partners are having job opportunity at their convenience. Our courier service is present in Mumbai, Delhi NCR, Bangalore, Pune, Hyderabad, Chennai, Kolkata. We have thousands --- partners working with us every day, including 2 wheeler, classic couriers and trucks and tempos.
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