Customer Support Engineer

Job Description:

This position is responsible for ensuring customer satisfaction at the customer end (Chennai) by ensuring the availability of the material with quality norms and standards.

To address and resolve the quality, delivery, or shipment concerns on time and ensure there are no customer complaints. To communicate the specific requirement received from

the customer end to the internal counterparts. To track, check, and ensure the material shipment condition at the customer's end before the concern is raised by the customer.

To support for the getting on-time payments, and purchase orders from the customer end. To build a strong relationship with customers.

Must be able to create various reports and dashboards to improve the efficiency of customer support and service through various types of data collection and analysis.

Area of Influence:

• Customer Delight -By ensuring the customer experience in terms of quality, quantity, and on-time delivery.
• Address al and Redressal of Customer concerns on time.
• Material and Inventory Management
• Detail understanding of Problem-solving Tools.
• Sales and Finance Support
• Prepare MIS & Dashboard related to customer support and service.
• Building a Relationship with the customer